frequently asked questions
Question: how much do I pay for shipping my order?
Answer: For The Netherlands shipping is free. For European countries we charge € 15,00 and for the rest of the world it is € 30,00.
Question: do I also have to pay the shipping costs when I want to return my order?
Answer: Yes, if you want to return your order you will have to pay for the costs of the return-shipment.
Question: do you also ship internationally and what are the conditions?
Answer: Yes we ship to all countries worldwide. For costs, see above.
Question: how many days does it take to receive my order / print?
Answer: For Holland: 2 (working) days. For Europe : 5 working days (maximum) and for other countries: 2 weeks (depending on customs).
Question: what guarantee does De Vries & De Vries gives on the shipping and the print?
Answer: We send all our parcels insured.
Question: is it possible to frame my print?
Answer: yes, please get in touch about possibilities .
Question: what are the costs for framing my print?
Answer: depends on type of frame. Please contact us about costs.
Question: how do I know my payment to De Vries & De Vries is secure?
Answer: our shop is powered by Shopify and Shopify is certified Level 1 PCI DSS compliant and meets of 6 categories of PCI standards. PCI DSS is the Payment Card Industry Data Security Standard. Powered by Shopify, we offer the following well-known payment platforms: Stripe (creditcard), PayPal and Mollie (iDeal).
Question: which payment services are provided by De Vries & De Vries?
Answer: Paypal, Ideal, all major creditcards.
Purchase & Valuation
Question: does De Vries & De Vries also purchase antique prints?
Answer: yes, if you have one or more interesting prints to offer please send us an email with photos of the print and your contact details. We will contact within 1 day.
Opening hours shop Haarlem
Question: what are the opening hours of the shop in Haarlem?
Answer: Thursday and Friday from 11 am to 5 pm and Saturday from 1 pm to 5.30 pm. And by appointment.